Frequently Asked Questions
Common questions from healthcare buyers about pricing requests, onboarding, compliance, and account support.
Who can request pricing and place pharmaceutical orders with Premium Rx National?
We support licensed healthcare facilities and qualified institutional buyers, including hospitals, pharmacies, infusion centers, long-term care, and government facilities.
Purchasing of regulated products requires valid state and federal credentials, with documentation aligned to your ship-to location.
How do I request pricing and availability?
Start in our Drug Catalog Search, add one or more products to your RFQ Cart, and submit required quantities plus your requested ETA.
For the fastest review, include NDC (or exact product name), ship-to state, and any manufacturer or package preferences.
Can I request products that are not listed in the catalog?
Yes. Use Request a Custom Quote for unlisted NDCs, alternate package sizes, shortage sourcing, or items you cannot find in live search results.
Include as much detail as possible so our team can evaluate sourcing options quickly.
How do I become a customer?
Visit Become a Customer to review onboarding requirements, then complete the New Customer Form.
Our team reviews facility credentials, onboarding documents, payment setup details, and any required DSCSA / EPCIS workflow items before activation.
How can I apply for credit terms?
Download and complete the Credit Application Form (PDF).
You can also review onboarding requirements on Become a Customer to submit account setup and credit documentation together.
Where can I find your ACH form?
Use our ACH Authorization Form (PDF) for payment setup or account updates.
Do you support DSCSA and EPCIS requirements?
Yes. Review our Compliance & DSCSA page for DSCSA / EPCIS onboarding details and implementation expectations.
You can also download our DSCSA Compliance Letter (PDF).
How quickly will I receive a quote response?
Response timing depends on request completeness, manufacturer status, and product availability at the time of inquiry.
To accelerate follow-up, include NDC, quantity, requested ETA, and ship-to state in your request. If you are an existing customer, include your customer number.
How do you help facilities during shortages or allocation periods?
We support buyers with targeted sourcing, alternate presentation review, and consolidated RFQ workflows so your team can prioritize continuity of care.
You can follow supply coverage and updates on our News page and submit urgent needs through Custom Quote.
How can I contact your team if I need onboarding or quote help?
Use our Contact Us page for direct support with onboarding, compliance, and product quote workflows.
If you are ready to submit products now, go directly to Drug Catalog Search or RFQ Cart.
I am paying by check. Where should I send payment?
Please mail check payments to: Premium Rx National, LLC, Attn: Accounts Receivable, 15809 Crabbs Branch Way, Derwood, MD 20855.